Welcome to Custom Kharats. By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.
1. Introduction
Custom Kharats specializes in creating custom jewelry in diamonds and gold. These Terms govern your use of our website and any purchase or interaction with us.
2. Custom Orders
- Design Process: Custom jewelry is made according to your specifications. You are responsible for providing accurate details, including designs, materials, and sizes.
- Approval: Once a design is approved, changes may incur additional charges or may not be possible if production has started.
- Production Time: The timeline for completing your custom piece will be communicated during the design process. Delays due to unforeseen circumstances will be notified promptly.
3. Payment Terms
- Pricing: All prices are quoted in [Insert Currency] and may include applicable taxes. Prices are subject to change without notice.
- Deposits: Custom orders may require a non-refundable deposit before production begins.
- Full Payment: The remaining balance must be paid before the jewelry is shipped or collected.
- Payment Methods: We accept [Insert Payment Methods].
4. Shipping and Delivery
- Shipping Costs: Shipping fees will be added to your order unless stated otherwise.
- Delivery Times: Estimated delivery times depend on your location and the production timeline.
- International Shipping: Customers are responsible for any customs duties or import taxes.
- Risk of Loss: Once shipped, the risk of loss transfers to you. We recommend selecting insured shipping for valuable items.
5. Returns and Exchanges
- Custom Orders: Due to the personalized nature of custom jewelry, returns or exchanges are not permitted unless there is a defect in craftsmanship.
- Non-Custom Items: Non-custom products may be returned or exchanged within [Insert Timeframe] if unused and in original condition.
- Defective Items: If your item is damaged or defective upon receipt, please contact us within [Insert Timeframe] for a resolution.
6. Jewelry Care
We provide care instructions for all jewelry. Damage caused by improper care or unauthorized modifications is not covered under warranty.
7. Intellectual Property
All content on our website, including images, designs, and text, is owned by Custom Kharats and protected by intellectual property laws. You may not use, reproduce, or distribute our materials without permission.
8. Limitation of Liability
Custom Kharats is not liable for:
- Delays or failures caused by events beyond our control (e.g., natural disasters).
- Loss or damage during shipping unless insured shipping is selected.
- Inaccuracies in the information provided by the customer.
Our maximum liability for any claim is limited to the amount you paid for the relevant product or service.
9. User Conduct
By using our website, you agree not to:
- Violate any laws or regulations.
- Submit false or misleading information.
- Interfere with the functionality of our website.
10. Governing Law
These Terms are governed by the laws of [Insert Jurisdiction]. Any disputes will be resolved exclusively in the courts of [Insert Jurisdiction].
11. Changes to Terms
Custom Kharats reserves the right to modify these Terms at any time. Changes will be effective upon posting on our website. Continued use of our services constitutes acceptance of the revised Terms.
12. Contact Us
If you have any questions about these Terms, please contact us:
- Email: [Insert Email Address]
- Phone: [Insert Phone Number]
- Address: [Insert Business Address]
Thank you for choosing Custom Kharats for your custom jewelry needs.
