Effective Date: December 1, 2024

At Custom Kharats, we are deeply committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, services, and products. By accessing or using our services, you agree to the practices described in this policy.

We understand the importance of transparency and aim to provide a clear and comprehensive outline of how your data is handled. This policy applies to all users of our website and services, regardless of location.

Information We Collect

We collect information to provide better services and improve your experience. This includes both personal and non-personal information, which can be grouped into three primary categories:

1. Personal Information You Provide:
   When you engage with us, such as by placing an order, signing up for our newsletter, or contacting customer service, you may provide personal information. This includes your name, email address, phone number, shipping and billing addresses, and payment details. For custom orders, you may also provide specific preferences or design requests to help us create the perfect piece for you.
2. Automatically Collected Information:
   As you navigate our website, we automatically collect information about your device and usage patterns. This includes your IP address, browser type, device type, and pages viewed. Cookies and similar technologies help us track your interactions to enhance website functionality and offer personalized recommendations.
3. Information from Third Parties:
   We may receive additional information from trusted partners, such as social media platforms or advertising networks, if you interact with our brand on those channels.

How We Use Your Information

The information we collect is used to deliver and enhance our services. Specifically, we use your data to:

• Fulfill Orders and Provide Services: This includes processing payments, arranging shipping, and customizing your orders.
• Communicate with You: We use your contact details to send order updates, respond to inquiries, and share promotional offers you have opted into.
• Improve Your Experience: By analyzing your interactions with our website, we identify areas to enhance functionality and tailor content to your preferences.
• Ensure Security: Your information helps us prevent unauthorized access, fraud, and other malicious activities.
• Comply with Legal Obligations: We may use your data to meet regulatory requirements or respond to lawful requests from authorities.

Sharing Your Information

We respect your privacy and only share your information when necessary and in a secure manner. This includes:

• Service Providers: To trusted third parties who assist in payment processing, order fulfillment, and customer service.
• Legal Requirements: To comply with applicable laws or protect our legal rights.
• Business Transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.

We do not sell your personal information to any third party.

Cookies and Tracking Technologies

We use cookies and similar tools to improve your browsing experience. Cookies help us understand user behavior, measure website performance, and deliver personalized content. You can manage your cookie preferences in your browser settings, though disabling them may limit certain website features.

Protecting Your Information

Your security is our top priority. We implement industry-standard safeguards, such as encryption, access controls, and regular monitoring, to protect your personal data. While no system is completely secure, we continuously work to strengthen our measures.

Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal information. You can also opt out of marketing communications at any time. To exercise these rights, contact us at marketing@customkharats.com.

Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect information from children. If we discover that we have inadvertently collected such data, we will take steps to delete it promptly.

International Users

If you access our website from outside Canada, please note that your information may be transferred and processed in Canada, where data protection laws may differ from those in your jurisdiction.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updated policies will be posted with a revised “Effective Date,” and we encourage you to review this page regularly.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

• Email: marketing@customkharats.com
• Phone: +1 (236) 867-5099

Your trust is invaluable to us, and we are committed to maintaining the highest standards of privacy and security for your personal information.